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The 7 must-have apps for any Android tablet

The Google Play Store is filled with hundreds of thousands of Android applications, many of which add great functionality and value to your device, but some of which are simply a waste of memory. So how do you sort the good ones from the bad? We’ve highlighted seven must-have apps that you need to try […]

Virtualization questions to consider

We’ve seen first hand just how beneficial office virtualization can be for small and medium-sized businesses. Of course the process isn’t as simple as snapping your fingers, or saying presto, and having a smooth running, virtualized office appear. It is a long process and you will have to answer a lot of questions. Here are […]

Using Samsung Pay just got easier

Samsung Pay is just one of a number of services available to consumers and businesses looking to make the most of growth in the mobile payments sector, whether for the sake of greater convenience or enhanced bottom-line profit. Apple Pay and Google Wallet may steal most of the headlines when it comes to the mobile […]

What’s the difference between FXS and FXO?

It’s easy to get lost in the confusion of FXS and FXO, especially if you’re a complete novice in matters of VoIP (Voice over Internet Protocol). These terms are often used in the telecom world, and understanding their difference is the first step in choosing the right VoIP system that best suits your needs. Here’s […]

Tips to add value to your blog

When listing your company’s assets, your blog probably doesn’t make the cut. Many businesses tend to ignore blogging – which is a real mistake these days. By putting time and resources into your blog, your can transform it from just another webpage to one of the most valuable things to your company’s growth. We’ve complied […]

Is Apple’s new iOS 9 right for you?

While more and more iPhone users are installing the new iOS 9, there are still thousands of us holding out on the upgrade as we wait to hear more about it. So if you’re curious to know what kind of new features you’re missing out on, and if there are any downsides to the new […]

Storm warning: prepare staff and clients

When your employees see snow on the ground, the thought of a day off immediately pops into their heads. Of course your customers are still reliant on you to provide the goods and services they have come to expect from your business. Before a storm hits, you should be communicating with both staff and clients to inform them of the situation. This will ensure your business doesn’t miss a step should inclement weather head your way this winter.

While weather varies drastically depending on where you live, nowhere is immune from inclement conditions during the winter. It’s only a matter of time before your local weatherperson appears on TV warning you to brace for yet another “Storm of the Century”, and in turn everyone whips themselves into a frenzy preparing for the worst-case scenario.

However, you shouldn’t just be focusing on your personal affairs; you need to make sure your business is ready as well. Even if the forecast doesn’t turn out to be accurate, it’s always better to be safe than sorry. For this to happen, you will need to stay in constant contact with both your employees and customers before and during a storm to make sure they know what to expect. Doing this will help limit interruptions and make sure clients can adjust the expectations they have of your business. Here is how you can use communication technology to prepare for any possible service interruptions caused by bad weather.

Employees

The great thing about technological advancements over the past few years is that they allow for many employees to work from home, or from anywhere that has an internet connection. However, they must be prepared to do so. That means you should be letting employees know that there is a chance they might be working from home three or four days before a storm is due to hit. During this time, have your IT department or provider check with those employees to ensure they have the capabilities to work from home, even if it is in a limited capacity.

During this time, designate certain employees as flex workers if you can’t determine just how bad the weather will be the next day. This means that they will check the weather in the morning and come in if it is safe. They will also be in charge of informing other employees whether or not they will need to come into work.

Finally, make sure there is an updated spreadsheet or file with all your employees’ contact details, and that this is available to those who may need it. It is important that each person at your company is able to be reached via multiple channels, because you never know which services a storm may knock out. Having this ready before anything happens will allow for more efficient communication during inclement weather.

Customers

Your customers depend on you, and it is absolutely vital that you keep them informed of how the weather situation will affect your business. One of the easiest ways to do this is via social media. In the days leading up to the storm, let your followers know that you are keeping an eye on the situation, and provide contact information for someone at your company who can give them additional information if needed.

If your business will have to close because of bad weather, it’s good practice to announce it as far ahead of time as possible. Ideally this will be done on the night before or, at the latest, early in the morning of the closure. You don’t want customers trekking in three feet of snow to get to your shop or office, only to find out it's closed.

Make sure you get in touch with clients right away to inform them of any delays that might occur in delivering goods or services because of the office shut-down, and give them an estimate as to when your business will be fully operational again. Just because you aren’t responsible for the weather doesn’t mean you can stop being accountable altogether. Staying ahead of the game will prove to clients that your company is organized and prepared for anything.

Of course, communication is just one part of a comprehensive business continuity plan. Contact our experts today and find out how we can keep your company functional no matter the weather.

Published with permission from TechAdvisory.org. Source.

Moving your office?

Looking for new office space? We can help you avoid frustrating and sometimes costly mistakes. Leveraging our experience in helping our customers move hundreds of times over the years can make your move much easier. Include us as early in the process as possible.

Do managed services providers drive innovation?

Inherently when charging a flat monthly fee, the less work you have to do the more money you will make. But this does not encourage innovation. The more change you introduce into the environment the more potential work you will have, driving down profit for your MSP. However, a close look shows that there is a delicate balance, the ying and yang of managed services if you will in order to provide a sustainable profit for the long term.